Overview

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Customer Registration

This service allows organizations create and manage their customers easily, offering tailored solutions for both individual and business customers.

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Individual Customer

• Benefit: Organizations can create individual customer profiles with all relevant personal information. This facilitates a streamlined onboarding process, allowing for quick and accurate customer registration.
• Details: Organizations can store personal details such as name, contact information, and identification numbers. This ensures that all customer data is organized and accessible for future interactions.
• Validation: Individual BVN is validated before creation to prevent duplicate customer data for organizations.

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Business Customer

• Benefit: For organizations dealing with corporate clients, this service allows the creation of business customer profiles. This ensures that businesses are onboarded with their specific requirements in mind.
• Details: Business profiles can include company name, registration details, contact persons, and other relevant corporate information. This allows organizations to manage business relationships more effectively.
• Validation: Business RC Number is validated before creation to prevent duplicate customer data for organizations.

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Customer Bank Account

Organizations can create accounts for the customers they have onboarded, ensuring that each customer has a dedicated account for transactions and other services.

• Benefit: By allowing organizations to create accounts directly for their customers, this service reduces the time and complexity involved in account setup. It ensures that customers have immediate access to financial services and other organizational offerings.
• Details: Organizations can create accounts based on the customer profiles they have established, ensuring that the account creation process is integrated with the customer onboarding workflow. This helps maintain a seamless experience for both the organization and the customer.

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Customer KYC

To ensure compliance with regulatory requirements, this service enables organizations to conduct Know Your Customer (KYC) checks on the customers they have created.

• Benefit: KYC processes are critical for verifying the identity of customers and ensuring that accounts are not being used for illicit activities. By offering KYC capabilities, this service helps organizations maintain compliance with legal standards and protect their business.
• Details: Organizations can perform KYC checks on both individual and business customers, verifying identity documents, addresses, and other relevant information. Successful KYC completion allows organizations to relax any restrictions on the accounts created, enabling customers to fully utilize the services offered.

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Edge Dashboard for Customer and Account Management

The Edge dashboard provides organizations with a powerful tool for monitoring and managing their customer and account activities.

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Customer and Account Visibility

• Benefit: The dashboard displays a comprehensive list of all customers created by the organization and the accounts generated in favor of those customers. This allows organizations to maintain a clear overview of their customer base and associated accounts.
• Details: Organizations can easily access and review customer details and account information, ensuring that all relevant data is available at a glance.

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Transaction History Monitoring

• Benefit: The Edge dashboard also provides detailed transaction history for the accounts created. Organizations can monitor both inflows and outflows, giving them valuable insights into customer activity and financial health.
• Details: Transaction history includes all deposits, withdrawals, and transfers, allowing organizations to track account movements and identify trends or anomalies in customer behavior.

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Conclusion

This Customer Service provides a robust framework for organizations to manage customer relationships from creation to account setup and verification, with the added benefit of comprehensive monitoring through the Edge dashboard. By leveraging this service, organizations can ensure a smooth, compliant, and efficient customer management process, enhancing their overall operational effectiveness and gaining valuable insights into customer activities.